My order didn't arrive

I haven't received my order, what should I do?

Our logistic operator will contact you if there is a failed initial delivery, to make sure you receive it as soon as possible. If you prefer you can contact the post services that are handling your order by calling or through their website to arrange a new delivery.

There are two main reasons why you might have not received your order:

Incorrect address: We recommend to check if the address provided is correct. 

Failed deliveries: The Courrier will try up to 3 times to deliver the package.

If you still need help don’t hesitate to contact info@petrihor.com